Frequently Asked Questions (FAQs)

The Kenyan Locksmith

1. What types of door locks do you offer?
   We provide a wide selection of premium door locks for both residential and commercial use, including:
   • Wood Series – Handcrafted wooden handles for a classic, elegant look
   • Metallic Series – Durable and stylish metal-based handles
   • Leather Series – Sophisticated leather-wrapped handle designs
   • Grand & Villa Series – High-security entrance locks ideal for villas and upscale residences
2. Are your locks suitable for wooden and metal doors?
   Yes. Our lock systems are compatible with wooden, metal, and uPVC doors with thicknesses ranging from 35mm to 50mm.
3. Do you provide installation services?
   While our products are designed for easy self-installation, we recommend professional installation to ensure maximum security and proper functionality. Assistance can be arranged upon request.
4. What security features do your locks have?
   Our locks are engineered with advanced security mechanisms such as:
   • Anti-pick and anti-bump lock cylinders
   • Multi-point locking systems with three or more bolts
   • Heavy-duty construction using zinc alloy or stainless steel
5. Can I customize my lock’s finish or design?
   Yes. We offer various finishes including brushed nickel, satin chrome, brass, and matte black to complement different interior or exterior aesthetics.
6. How many keys are included in a lock set?
   Each lock set typically includes 2 to 3 keys. Additional keys can be provided through our key duplication service.
7. What is your warranty policy?
   All our products are covered by a one-year warranty against manufacturing defects.
8. How do I maintain my door lock?
   For longevity and optimal performance:
   • Clean regularly using a mild soap solution. Avoid abrasive cleaners.
   • Apply graphite powder annually to lubricate the internal mechanism.
9. Do you offer delivery services across Kenya?
   Yes. We provide nationwide delivery within 1 to 3 business days.
10. What should I do if I lose my keys?
    In the event of key loss, you may:
    • Rekey the lock by replacing the internal pins
    • Replace the entire lock set to ensure complete security
11. Are any of your locks fire-resistant?
    Yes. Certain models, particularly in the Villa Series, are designed to endure high-temperature environments and offer added fire resistance.
12. Can I return a product if it doesn’t fit?
    Yes. We accept returns for unused products in their original packaging within 7 days of purchase.
13. What is a metal door lock set?
    A metal door lock set is a complete locking system made from durable metal, including the handle, lock body, and cylinder, designed for secure and stylish doors.

14. Why should I choose a metal door lock set for my home?
    Metal door lock sets provide strength, durability, and resistance to tampering, making them ideal for both residential and commercial security.

15. What types of metal door lock sets are available in Kenya?
    Common types include mortise locks, cylindrical locks, smart locks, and handle sets, all crafted in premium metals like zinc alloy or stainless steel.

16. How do I know which metal door lock set is suitable for my door?
    Check your door’s thickness, usage type, security needs, and desired finish. Most metal door lock sets fit doors with 35–50mm thickness.

17. Can I install a metal door lock set myself?
    Yes, with basic tools and following the manufacturer’s instructions, most metal door lock sets, including smart models, are easy to install.

18. Are metal door lock sets more secure than wooden locks?
    Yes, metal locks are stronger, harder to break, and more resistant to wear and tampering than traditional wooden or plastic locks.

19. Which finish should I choose for my metal door lock set?
    Finishes like gloss gold, matt black, matt silver, or rose gold-brown help match your interior décor while providing corrosion resistance.

20. What is a knurled grip handle in a metal door lock set?
    A knurled grip handle features a textured surface for a firm grip, improving usability while adding modern elegance.

21. Can a metal door lock set be used for commercial doors?
    Absolutely. Metal door lock sets are versatile and ideal for offices, restaurants, bars, and other commercial spaces.

22. What is the difference between a soft-close and a regular metal door lock set?
    Soft-close locks ensure smooth, quiet operation, reducing noise while maintaining security, whereas regular locks may click or slam.

23. How long does a metal door lock set last?
    With proper installation and maintenance, a premium metal door lock set can last 10–15 years or longer.

24. Are metal door lock sets suitable for all door types?
    Most modern metal door lock sets are compatible with wooden, metal, or composite doors within standard thickness ranges.

25. What is the best metal to choose for a door lock set?
    Zinc alloy and stainless steel are popular due to durability, rust resistance, and premium appearance.

26. Can I customize the cylinder on my metal door lock set?
    Yes, many models allow cylinder adjustments for enhanced security and compatibility with existing keys.

27. Do metal door lock sets come with warranties?
    Premium brands usually offer warranties, covering manufacturing defects and ensuring long-term reliability.

28. How do I maintain my metal door lock set?
    Regularly clean with a soft cloth, avoid abrasive cleaners, and lubricate the cylinder occasionally for smooth operation.

29. Is a metal door lock set a good investment for home security?
    Yes, investing in a quality metal door lock set significantly improves home safety and adds value to your property.

30. Can I get a metal door lock set that matches my interior style?
    Yes, modern metal door lock sets come in various finishes and designs, from classic to contemporary.

31. What should I look for in a metal door lock set for bedrooms?
    Look for privacy features, smooth operation, durability, and a design that complements your room décor.

32. Where can I buy a reliable metal door lock set in Kenya?
    You can buy premium metal door lock sets from trusted suppliers like The Kenyan Locksmith, with nationwide delivery and installation guidance.

For product support or more information, please contact our customer service team. We are committed to providing trusted, secure, and stylish locking solutions for every need.

COUNTRYWIDE DELIVERIES AVAILABLE

• ✔ Same-day delivery within Nairobi
• ✔ Next-day delivery to other parts of the country

We supply all types of Premium Door Locksets — delivered right to your location!

📞 Contact us

The Kenyan Locksmith

Call us 0729 847028
Whatsapp us 0729 847028

We deliver to locations including (but not limited to):
Nairobi, Nakuru, Kisumu, Mombasa, Malindi, Eldoret, Kisii, Migori, Moyale, Lodwar, Marsabit, Maralal, Kapenguria, Kitale, Isiolo, Rumuruti, Webuye, Bungoma, Malaba, Busia, Mumias, Kakamega, Siaya, Luanda, Bondo, Mbita, Homa Bay, Rongo, Sotik, Bomet, Narok, Kericho, Kapsabet, Gilgil, Nyahururu, Nanyuki, Meru, Thika, Maua, Chuka, Limuru, Naivasha, Kitui, Mutomo, Kajiado, Emali, Kitengela, Oloitoktok, Garissa, Mwingi, Kibwezi, Mtito Andei, Voi, Diani, Lamu, Garsen, Kilifi, Mtwapa, Mariakani, Kikuyu, Ngong, Karen, Athi River — and many more!